At jos55, your privacy is more than a legal obligation — it is our genuine commitment to every player. This document clearly explains how we collect, use, store, and protect your personal information.
We implement the highest security standards to ensure your information remains protected at all times.
All data transmitted between your device and jos55 servers is protected with 256-bit SSL encryption — the same standard used by world-class banking institutions.
Jos55 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
Our identity verification (KYC) process uses secure, encrypted channels. Documents you submit are stored in isolated systems with access restricted to authorized personnel only.
Your data is stored in high-grade data centres with multi-layered physical and digital protection. Round-the-clock monitoring ensures no unauthorised access occurs at any time.
You have the right to access, correct, or request deletion of your personal data at any time. The jos55 support team is ready to process your request within 14 working days.
Jos55 complies with Malaysia's Personal Data Protection Act (PDPA) and relevant international compliance requirements. Your privacy is protected not only technically, but also legally.
Welcome to the jos55 Privacy Policy page. This policy explains in detail how jos55 ("we", "Platform") collects, processes, stores, and protects your personal information when you use the website, mobile app, or any digital services provided by jos55.
By registering an account or using jos55 services, you acknowledge that you have read and understood this privacy policy. We encourage you to read this document carefully as it contains important information about your rights and how we handle your data.
This privacy policy applies to all registered jos55 users, website visitors, and anyone who interacts with our platform in any capacity. It covers all jos55 digital channels, including the official website and mobile app.
Jos55 collects your personal information through various means depending on how you interact with our platform. Below are the categories of information we collect:
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, national identity card or passport number | During registration & the KYC process |
| Contact Information | Email address, phone number, residential address | During account registration |
| Financial Data | Bank account number, account holder name, digital wallet details | During the first deposit or withdrawal |
| Technical Data | IP address, device type, web browser, operating system | Automatically during platform use |
| Game Data | Wagering history, game activity, transaction records | Automatically during gameplay |
| Communication Data | Support chat records, feedback, complaints | When you contact customer support |
We only collect information that is strictly necessary for the stated purposes. jos55 does not collect sensitive data such as health information, religious beliefs, or biometric data unless specifically required for legal compliance.
The personal information you provide to jos55 is used solely for lawful and transparent purposes. Below are the primary purposes for which your data is used:
Jos55 only sends you promotional communications if you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.
Jos55 takes an exceptionally cautious approach when it comes to data sharing. We does not sell, does not rent, and does not disclose your personal information to third parties for commercial purposes. However, there are limited situations where sharing information is necessary:
All third parties that receive your data from jos55 are bound by confidentiality obligations equal to or stricter than this privacy policy. jos55 conducts periodic due diligence reviews of all partners to ensure ongoing compliance.
Jos55 continually invests in cutting-edge security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse. The key security measures we implement are as follows:
In the event of any security breach that may affect your personal data, jos55 is committed to notifying affected users within 72 hours of the breach being detected, in accordance with applicable notification requirements.
Jos55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality. jos55 does not use third-party cookies for targeted advertising.
Jos55 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.
Once the retention period expires, your data will be securely deleted or anonymised using approved methods to prevent unauthorised recovery.
As a jos55 user, you have the following rights regarding your personal data, protected under Malaysia's Personal Data Protection Act (PDPA):
You have the right to request a copy of all personal data that jos55 holds about you at any time.
You may request correction of any inaccurate or incomplete personal information held in our records.
You have the right to request deletion of your personal data, subject to any legal obligations binding on us.
You may object to the processing of your personal data for specific purposes, including marketing communications.
You have the right to receive your personal data in a machine-readable format for transfer to another service.
You may request that we restrict how we process your data under certain circumstances provided for by law.
To exercise any of the rights above, please contact the jos55 customer support team via live chat or email. We will process your request within 14 working days. In complex cases, this period may be extended by up to 30 days with prior notice to you.
The jos55 platform is for adult users aged 18 and above only. jos55 does not intentionally collect, process, or store any personal information relating to individuals under the age of 18.
Should we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you have information that a child has registered on our platform, please contact us immediately.
The jos55 platform may contain links or references to third-party websites or services in certain contexts. This privacy policy applies to the jos55 platform only.
Jos55 has no control over the privacy practices of third-party websites and is not responsible for their content or privacy policies. We encourage you to read the privacy policy of each website you visit separately. Your visits to third-party websites are at your own risk and discretion.
Jos55 reserves the right to update or amend this privacy policy at any time to reflect changes in our data processing practices, new legal requirements, or platform improvements. Any material amendments will be communicated to registered users via in-platform notifications or email at least 7 days prior effective date.
The "Updated" date at the top of this page will always reflect the latest version of the privacy policy. Continued use of the jos55 platform after any amendment takes effect constitutes your acceptance of the updated privacy policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the jos55 privacy team is ready to assist you. We take every privacy-related inquiry seriously and are committed to providing a timely response.
For issues related to responsible gaming and self-protection, please visit the Responsible Gaming us. For more information on platform terms of use, refer to the Terms & Conditions us.
Jos55 protects your privacy and security at every step. Register an account today and enjoy a transparent, safe, and exciting online casino experience alongside millions of Malaysian players.